Home > FAQ

1. Do you have a catalogue of ribbon bows?
Yes. If you need a catalogue, please tell us the usage of ribbon bows, and then we will send you a catalogue.
We also accept customers’ design. We can make ribbon bows according to your picture or AW.
 
2. How many colors do you have?
196 colors are available for satin & grosgrain ribbon.
63 colors are available for organza ribbon.
Colors can be customized, you just need offer us a Pantone color number, and then we can do dyeing.
 
3. Do you have a color card?
Yes, often we will send color cards by e-mail, but if you need a real color card, you will be charged 20usd; it is refundable once you place an order to us.
If you can not choose right colors from our color cards, then please offer us a PMS number, then we can do dyeing.
 
4. What size do you have?
  Sizes of ribbon bows are customized.
  Sizes of ribbons are as below,
 
2mm    3mm    5mm    6mm    9mm    13mm    16mm    19mm    22mm    25mm    28mm    32mm    38mm    50mm    57mm    63mm    75mm    89mm    100mm
 1/16"     1/8"     3/16"     1/4"    3/8"    1/2"     5/8"     3/4"     7/8"     1"     1-1/8"    1-1/4"    1-1/2"    2"     2-1/4"    2-1/2"    3"     3-1/2"    4"
 
5. What is the mass delivery time?
General 7-30 days after the payment or deposit, depending on the quantity of order.
But if you need your items in a rush, please contact us in advance.
 
6. What’s the Payment Terms?
Full payment if total amount is less than 1500usd.
30% deposit in advance and 70% balance payment against B/L Copy, if total amount is more than 1500usd.
 
7. What about Samples?

Small quantity samples can be free; you just need afford the shipping cost to your door.
It will cost us 3 days to make a samples with materials in stock.
But if doing customer’s colors will cost us 7 days, and customers will be charged 40usd/color as dyeing fee. Also it is refundable depending on the quantity of your confirmed order.
 
8. What is the sample time?
It will cost us 3 days to make a samples with materials in stock.
But if need dyeing colors or doing printing, will cost us 7 days, and customers will be charged 40usd/color as dyeing fee or digitizing fee. Also it is refundable depending on the quantity of your confirmed order.
 
9. What’s the delivery Method?
 FedEx, UPS, DHL, EMS, TNT,ChinaPost Air Mail, or by Sea
 
10. Do You Have certification?

Our materials have passed the Oeko-tex.